Updated: 22/08/2023

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

(a) Goods must be returned by the Customer’s own courier unless faulty or incorrect;
(b) Goods must be accompanied by either the relevant INVOICE COPY or INVOICE NUMBER;
(c) Any goods that are embellished in any manner, screen printed, embroidered, label changed etc will not be credited and will be returned to the Customer;
(d) Goods cannot be returned for credit after 21 days from despatch date of order (other than returns for breach by Open Mind Promo of the Australian Consumer Law); and
(e) Discrepancy claims against orders will only be accepted within 5 working days from receipt of order.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@openmindpromo.com.au

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.